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Create and apply product fees

Create and manage custom product or order fees from the Poynt Smart Terminal or through the Payments Hub in your web browser.

Once you’ve created a custom fee, you’ll need to manually apply the fee to any applicable orders that you create in the Register app. (Fees aren’t applied automatically.)

Note: You will need to create a catalog and assign it to your Poynt Smart Terminal if you haven't already.

Create fees through the Payments Hub in your web browser to apply to a specific catalog.

  1. Sign in to your Selling In Person Overview page (use your GoDaddy username and password).
  2. Select the Catalogs tab.
  3. Select Fees.
  4. Select Add Fee.
  5. In the Code field, enter a name to help differentiate this fee from others you create.
  6. Set the Type to either Percentage % or Fixed amount.
  7. Enter a fee Percentage (%) or Amount ($).
  8. Switch on the Apply before tax toggle to apply the fee before tax is applied to the order.
  9. In the Context field, select Order level.

    Note: Item level fees aren’t currently available. Fees can only be applied at the order level.

  10. In the Catalog field, select the catalog to which the fee applies.
  11. Select Save.

Create fees in your Poynt Smart Terminal to apply to a specific catalog or category.

  1. On the Poynt Smart Terminal home screen, tap Catalog. To change to a different catalog, tap Switch, then tap the catalog name.
  2. Apply a fee to items in a specific category or to all items in the catalog:
    • All items in a category: Tap the category name, tap Fee, and then tap Add Fee.
    • All items in the catalog: Tap Fee and then tap Add Fee.
  3. In the Code field, enter a name to help differentiate this fee from others you create.
  4. Set the Type to either % (percentage) or $ (fixed amount).
  5. Enter a fee Percent (%) or Amount ($).
  6. Switch on the Pre-Tax toggle to apply the fee before tax is applied to the order.
  7. Tap Done.

Manually apply a fee to a specific product or order when you create the order.

  1. On the Poynt Smart Terminal home screen, tap Register.
  2. Create an order and add at least one item.
  3. Apply a fee to a specific product in the order or to the full order:
    • Specific product: Tap Order Details, then tap the pencil icon Edit icon to the left of the item name. Tap +Add next to Fees, then apply either a Preset or Custom fee.
    • Full order: Tap More, then tap Fees. Apply either a Preset or Custom fee.
  4. Tap Update.
  5. Complete the transaction with the customer's desired form of payment.

More info