Managed WooCommerce Stores Help

Security features included in Managed WooCommerce Stores

Your purchase of Managed WooCommerce Stores provides comprehensive protection for your website with features like a Web Application Firewall (WAF), malware scanning, malware removal, and an SSL included. These features help keep your website safeguarded against malicious threats, ensuring its integrity and security, without the need for additional security products.

Web Application Firewall (WAF)

The Managed WooCommerce Stores Web Application Firewall acts as the first line of defense for your website, protecting it from malicious attacks, unauthorized access attempts, and common web vulnerabilities.

  • It inspects HTTP and HTTPS traffic, identifying and blocking suspicious or malicious activity at the network level.
  • It prevents attacks like XSS attacks, SQL injections, remote file inclusions, and cross-site scripting (XSS).
  • The security rules and signatures in the WAF are continuously updated to counter emerging threats.

Malware scanning

The Malware Scanning feature automatically checks your website for malware infections and other malicious code. It scans your website's files and directories daily, identifying potential threats or suspicious patterns to ensure timely detection and removal.

  • The scan searches for malware signatures, suspicious code patterns, and backdoors.
  • A scan results report provides detailed information about infected files, their location, and the type of malware detected.
  • In the event of a malware infection, you will be notified via email or through your account dashboard.

Malware removal

If malware is detected on your website, all malware is removed as soon as it's detected, to ensure the safety of your website and visitors. The malware removal process may involve:

  • Removing infected files from your website.
  • Cleaning or restoring infected files.
  • Patching any vulnerabilities that allowed malware to infiltrate your site.

Additional security features

Managed WooCommerce Stores also includes the following features to enhance your website's security:

  • File Change Monitoring: Monitors your website's files for any unauthorized changes or modifications.
  • Continuous Security Monitoring: Keeps a constant watch on your website's security and notifies you of any potential threats.
  • Website Backup: Backs up your website once daily to ensure that you have a recent copy in case of any unforeseen events.
  • SSL Certificate: Includes an SSL certificate with your Managed WooCommerce Stores plan, providing secure encryption for your website.
  • CDN and Advanced DDoS Protection: Enhances your website's performance and protects against distributed denial-of-service attacks.

Support and assistance

We understand the importance of prompt support and assistance when it comes to website security. With Managed WooCommerce Stores, you can expect:

  • Support Response Time: Our support team aims to respond to your inquiries within 8 hours.
  • Cleanup Time: If malware is detected, our team will work diligently to clean and secure your website within 24 hours.
  • 24/7 Phone, Chat, and Email Support: Our dedicated support team is available round the clock to assist you with any queries or concerns.

By utilizing these security features and following the recommended procedures, you can maintain a secure online presence and protect your website visitors and reputation. If you require any assistance or have any questions, please don't hesitate to reach out to our support team.

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