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Poynt Smart Terminal Help

Add customer tips to transactions

If you enabled tips on your Poynt Smart Terminal and allow customers to write the tip amount on a printed receipt, you’ll need to adjust transactions daily to include the tip amounts. If you don’t add tips before the Close of Day, the day’s payments will be deposited without tips.

You can adjust tips for in-person transactions processed through the Terminal, Register or Orders app on the Smart Terminal, unless the customer explicitly chose No Tip or Skip Tip, or already added a tip at the point of sale.

You cannot add tips to Online Pay Links, purchases made through Virtual Terminal, or purchases made through your Websites + Marketing or Managed WordPress Ecommerce online store.

  1. Sign in to your Payments Hub (use your GoDaddy username and password).
  2. Select Transactions.
  3. If you see an alert banner at the top of the page, you have one or more transactions awaiting tips. Select Review and Add Tips.
    Review and Add Tips banner
  4. In the Tips column, enter the tip amount for each transaction.
  5. Select Save.

Note: You can edit daily tip amounts until Close of Day. Select Transactions > Review and Add Tips, find the transaction you want in the list, and then update the tip amount.

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