Create new team member roles for my Conversations account

Custom roles let you combine permissions in different ways to fit your team's needs. These include managing channels and settings, handling message threads, and deleting conversations. Only account owners can create custom roles.

1. Go to your GoDaddy product page.
2. If you have the standalone version of Conversations, scroll to Conversations Unified Inbox and select Web Inbox on the right.
   
   OR
   
   If you have a Websites + Marketing plan, scroll to Websites + Marketing and select Manage next to your site.
3. In the menu on the left, select User Settings.
4. In the upper-right corner, select Manage Roles & Permissions.
5. Select Add role.
6. Give the role a name and description, or duplicate an existing role.
7. Select the permissions for this role:
   • Manage channels and settings: Can create chat widgets for your website, edit chatbots and chat availability times, manage notification settings and manage your business phone number, if your plan has this feature.
   • Reply and compose new Conversations threads: Can reply to and compose new Conversations threads, manage notification settings, and, if your plan has a business phone number, make and receive calls.
   • Delete Conversations threads: Can manage notification settings and delete any conversation thread.
8. Select Add role.

The role will now be available in the User Role dropdown menu when you invite new team members to manage your Conversations account.

Related steps

• Add team members to my Conversations account
• Edit or remove team members from my Conversations account

More info

• Manage notifications for Chat + Conversations
• Read and reply to GoDaddy Conversations messages
• Block or unblock a number in GoDaddy Conversations