Issue a refund to my customer
You can refund or void a charge processed through GoDaddy Payments in the Payments Hub in your web browser, the GoDaddy mobile app or the Poynt Smart Terminal. All transactions can either be partially or fully refunded.
Refunds can take around 5-7 business days to process and appear on the customer’s card. If your customer has not received a refund within that timeframe, recommend that they contact their credit card company.
Note: There are no processing fees when issuing refunds; however, the processing fee for the initial transaction will not be refunded.
Issue a refund in my Payments Hub
- Go to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
- Under Quick Links, select Refund Transaction.
- Locate the transaction you’d like to refund and select the
More menu, then select Refund or Void. - Enter the total amount of the transaction to process a full refund, or a portion to process a partial refund.
- Select Refund.
Issue a refund in my Poynt Smart Terminal
- From your Poynt Smart Terminal home screen, tap Transactions.
- Locate the transaction you’d like to refund, and swipe left, then tap Refund or Void.
- Enter the total amount of the transaction to process a full refund, or a portion to process a partial refund.
- Tap Done.
Issue a refund in my GoDaddy Mobile app
- Launch the GoDaddy mobile app. You might be prompted to sign in.
- Tap Payments, and then Transactions.
- Locate the Transaction you’d like to refund, and tap Refund Transaction or Void Transaction.
- Enter the total amount of the transaction to process a full refund, or a portion to process a partial refund.
- Tap Done.
Note: If a transaction has been paid out, you’ll see Refund. If it hasn’t been paid out, you’ll see Void.
