GoDaddy Help

Issue a refund to my customer

You can refund or void a charge processed through GoDaddy Payments in the Dashboard on your web browser, the GoDaddy mobile app or your GoDaddy smart terminal. All transactions can either be partially or fully refunded.

Refunds can take around 5-7 business days to process and appear on the customer’s card. If your customer has not received a refund within that timeframe, recommend that they contact their credit card company.

Note: There are no processing fees when issuing refunds; however, the processing fee for the initial transaction will not be refunded. In the event of an account closure due to an audit/transaction, GoDaddy will collect the cost of the intial processing fee, regardless of whether the funds are on hold or have settled into your business's bank account.


  1. Go to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
  2. In the left-nav menu, select Transactions.
  3. Locate the transaction you’d like to refund and select the alt name for the image More menu, then select Issue Refund.
  4. Enter the total amount of the transaction to process a full refund, or a portion to process a partial refund.
  5. Select Refund.

  1. From your GoDaddy smart terminal home screen, tap Transactions.
  2. Locate the transaction you’d like to refund, and swipe left, then tap Refund or Void.
  3. Enter the total amount of the transaction to process a full refund, or a portion to process a partial refund.
  4. Tap Done.

  1. Launch the GoDaddy mobile app. You might be prompted to sign in.
  2. Tap Payments, and then Transactions.
  3. Locate the Transaction you’d like to refund, and tap Refund Transaction or Void Transaction.
  4. Enter the total amount of the transaction to process a full refund, or a portion to process a partial refund.
  5. Tap Done.

Note: If a transaction has been paid out, you’ll see Refund. If it hasn’t been paid out, you’ll see Void.

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