What is Auto Attendant for GoDaddy Conversations?
Auto Attendant is like a virtual receptionist, greeting customers who call you on your Conversations business phone number with a professional message before connecting them to you. This helps filter out spam calls while ensuring every legitimate caller gets a consistent, branded experience.
What can I do with Auto Attendant?
The current version covers the essentials:
- By default, callers are greeted with a custom message and are asked to press 1 to connect to you.
- You can customize the greeting.
- You can turn the feature off or on.
For future versions, more advanced menu options will be available. For example:
- "Press 2 to speak with [specific person]"
- "Press 3 for our business hours"
What are the benefits of using Auto Attendant?
- Spam call filtering: Since robocallers can't navigate phone menus, they'll often hang up when they hear your greeting and the Auto Attendant asks them to press a key.
- Professional greeting: Every caller hears a consistent, customized message that represents your business in a professional way.
Is Auto Attendant the same as voicemail?
No, Auto Attendant works during your business hours. When customers call and press 1, it connects them directly to you. If you don't answer a call, either because it’s outside business hours or you’re unavailable during business hours, the call will go to voicemail, allowing callers to leave a message you can respond to later.
How do I enable Auto Attendant?
By default, Auto Attendant is enabled for all Conversations business phone customers. Callers are greeted with the message, “Thank you for calling, press 1 to continue.” When they press 1, they’re connected to you or a team member who has permission to respond to your Conversations messages. (Add team members to your Conversations account.)
Any team member with permission to manage channel settings can update the Auto Attendant greeting or turn it off. If it’s turned off, calls will connect directly to you or your team, without the greeting.
How do I turn Auto Attendant off?
You can disable Auto Attendant through the Business Calling & Texting settings in your GoDaddy Conversations mobile app. Callers will no longer hear the greeting and will be connected directly to you. Follow the steps to turn Auto Attendant off.
How do I update my greeting?
To change your default Auto Attendant greeting, enter your message into the Conversations mobile app. Our automated voice system will convert your text to speech, so no recording is needed. Follow the steps to update your Auto Attendant greeting.