What is the warranty on my device?
The Poynt Smart Terminal, Poynt Card Reader and accessories all come with a limited one-year warranty when you buy them directly from GoDaddy. If your device is defective in material or workmanship under normal use, we'll replace it at no cost to you.
How long is my warranty and when does it start?
Your warranty starts on the date your device ships and expires after one year.
What voids my warranty?
Your warranty will be voided if there is any sign of tampering or misuse. Tampering includes any altering, disassembly or repairing of the device. Misuse includes, but isn’t limited to, fire damage, liquid damage, being dropped, or anything else that damages the device once it’s in your possession.
Does the warranty cover hardware purchases from a reseller or third party?
No. The warranty only covers hardware purchased directly from GoDaddy. If you bought your device from a third party or reseller, please consult their warranty and return policy, or contact them directly.
How do I get a warranty replacement?
If your Poynt Smart Terminal or Poynt Card Reader is defective, contact us for assistance. Our Our GoDaddy Guides are here to help. We’ll ask you for a credit or debit card number. Your card won’t be charged at the time of call. We’ll send you a replacement device, with a return shipping label inside the replacement box for you to send the defective device back.
You’ll need to return the defective device within 14 days of receiving the new one to avoid a charge to your payment card. When returning the device, you must include all accessories, cords, cables, parts and the original documentation using the replacement device packaging.