Replace my POS device or accessory
Having a problem with your POS device or hardware accessory? We can help! We’ve got troubleshooting to walk you through some common solutions and we can help set up an exchange if needed.
Step 1: Troubleshoot your device
If your device is having an issue, such as not turning on or not scanning cards, you may be able to troubleshoot and fix the issue on your own.
GoDaddy Smart Terminal DuoClick here to troubleshoot issues with a Smart Terminal Duo.
GoDaddy Smart Terminal Duo
Click here to troubleshoot issues with a Smart Terminal Duo.
- Smart Terminal Duo isn't powering on
- Smart Terminal Duo can't scan credit cards
- Smart Terminal Duo screen is blank or unresponsive
- Additional troubleshooting for your Smart Terminal Duo
GoDaddy Smart Terminal FlexClick here to troubleshoot issues with a Smart Terminal Flex.
GoDaddy Smart Terminal Flex
Click here to troubleshoot issues with a Smart Terminal Flex.
- Smart Terminal Flex isn't powering on
- Smart Terminal Flex can't scan credit cards
- Smart Terminal Flex screen is blank
- Additional troubleshooting for your Smart Terminal Flex
GoDaddy Smart Terminal ProClick here to troubleshoot issues with a Smart Terminal Pro.
GoDaddy Smart Terminal Pro
Click here to troubleshoot issues with a Smart Terminal Pro.
- Smart Terminal Pro isn't powering on
- Smart Terminal Pro can't scan credit cards
- Smart Terminal Pro screen is blank
- Additional troubleshooting for your Smart Terminal Pro
GoDaddy Poynt Card ReaderClick here to troubleshoot issues with a GoDaddy Card Reader.
GoDaddy Poynt Card Reader
Click here to troubleshoot issues with a GoDaddy Card Reader.
- Card Reader isn't powering on
- Card Reader connection issues
- Additional troubleshooting for your Card Reader
Smart Terminal accessoriesClick here to troubleshoot issues with an external printer, cash drawer or barcode scanner.
Smart Terminal accessories
Click here to troubleshoot issues with an external printer, cash drawer or barcode scanner.
Step 2: Contact Customer Support
If you’ve gone through troubleshooting and something still isn’t working, your device may need to be replaced.
Note: The Smart Terminal Duo and docking station are sold as a single unit. If your docking station stops working, both items will need to be replaced.
- For POS devices and accessories purchased from GoDaddy, please contact us for assistance.
- For all other accessory purchases, please contact the device manufacturer or the retailer where you made the purchase.
More info
- Learn more about our product warranty.
- Don’t need your device? You can return a POS device within 30 days of purchase.