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How to Check Status of Support Ticket Online?

I have an open support ticket #15194900742271 .

 

What URL do I go to in order to check on the status of this support ticket?

 

Thanks,

Adam

1 REPLY 1
Moderator
Moderator

Re: How to Check Status of Support Ticket Online?

@Adam_Kane, thank you for reaching out!

 

Checking the status depends on what type of incident it was!  If it was a security/malware removal, you would check it under that product.  If it is Premium Support for Wordpress, you would check it under that product.  If it is a general ticket created for your specific account, you may have to reach out to our support team at x.co/247support, and reaching out about the issue to get updates.  

 

Generally speaking, you will be emailed when issues are resolved or cannot be, however there is no harm in checking!  Hope this helps.

 

William Sullivan - GoDaddy | Community Moderator 
24/7 support available at x.co/247support
P.S. - If you find my answer helpful, please feel free to give kudos.

William Sullivan - GoDaddy | Community Moderator
24/7 support available at x.co/247support
P.S. - If you find my answer helpful, please feel free to give kudos.