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Process transactions with the Poynt Smart Terminal

Process customer payments on your Poynt Smart Terminal. Your customers can pay with credit or debit cards, cash, personal checks, and more. If you sync your inventory with your online store, selling a catalog item on the Smart Terminal will remove it from the online store’s inventory.


Note: Tap Notes during any transaction to add details to the order, such as the customer’s name, check number or special requests.


Process magnetic stripe, chip card and contactless payment transactions.

  1. Create an order on your Poynt Smart Terminal in the Register app. You can also manually enter a dollar amount in the Terminal app.
  2. Tap Charge. If tips are enabled, wait for your customer to select a tip amount or tap Skip Tip.
  3. Wait for your customer to insert, swipe or tap their card or device.
    Note: For contactless (NFC) payments, different versions of the Smart Terminal have a specific “tap” location. (The version number is located on the back of your device.)
    • V2.0: Tap the card or device on the customer-facing screen.
    • V3.0: Tap the card or device on the Tap-to-pay icon of a hand holding a card in range of signal NFC icon below the customer-facing screen.
      NFC icon on the Smart Terminal housing.
  4. Wait for your customer to sign the customer screen. If you want to bypass this step and obtain a signature on a printed receipt, tap Skip, tap Receipt, and then tap Done.
  5. Wait for your customer to remove their card, if applicable, and choose how they want to receive a receipt (No Receipt, Paper Receipt, Email or Send Text).

If your customer doesn't have their physical credit card, or if the card isn’t scanning correctly, enter their credit card information manually.

  1. Create an order on your Poynt Smart Terminal in the Register app. You can also manually enter a dollar amount in the Terminal app.
  2. Tap Charge. If tips are enabled, wait for your customer to select a tip amount or tap Skip Tip.
  3. Tap the menu next to Sale (it reads Credit) and tap Manual Entry.
  4. Enter the credit card info (card number, expiration date, CVV, billing zip code and street number).
  5. Tap Charge.
  6. Wait for your customer to sign the customer screen. If you want to bypass this step and obtain a signature on a printed receipt, tap Skip, tap Receipt, and then tap Done.
  7. Wait for your customer to choose a receipt option (No Receipt, Paper Receipt, Email, or Send Text).

Accept a personal check as payment for your customer's order.

Note: There is no way to confirm that the customer has sufficient funds in their account when accepting a check. You can record the check info in the order for your records, but you’ll still need to deposit the check with your bank to receive the funds.
  1. Create an order on your Poynt Smart Terminal.
  2. Tap Charge. If tips are enabled, wait for your customer to select a tip amount or tap Skip Tip.
  3. Tap the menu next to Sale (it reads Credit) and tap Other.
  4. In the Notes field, enter information about the transaction. For example, you could enter the customer’s name and check number.
  5. Tap Complete.
  6. Wait for your customer to choose a receipt option (No Receipt, Paper Receipt, Email, or Send Text).

Accept cash as payment for your customer's order.

  1. Create an order on your Poynt Smart Terminal.
  2. Tap Cash.
  3. Enter the received amount.
  4. Tap Complete.
  5. Wait for your customer to choose a receipt option (No Receipt, Paper Receipt, Email, or Send Text).

Customers can divide their payment across multiple methods, or use an alternative payment method, like funds from an EBT program or store credit.

  1. Create an order on your Poynt Smart Terminal in the Register app. You can also manually enter a dollar amount in the Terminal app.
  2. Tap Charge. If tips are enabled, wait for your customer to select a tip amount or tap Skip Tip.
  3. Select the payment method:
    • Multi-tender: Split the charge between multiple payment methods. For example, split a payment with one charge on Visa and another charge on MC, or split a payment with one charge on Amex and the other as cash.
    • Debit: A payment card that deducts money directly from a customer's bank account.
    • EBT Cash: Electronic Benefits Transfer, or EBT, is a financial assistance program used in the U.S.
    • EBT FS: A payment option offered through the EBT financial assistance program in the U.S.
    • EBT Voucher: A payment option offered through the EBT financial assistance program in the U.S.
    • Force: A transaction in which the merchant uses an authorization code acquired from the debit card issuer.
    • Other: Additional payment methods such as checks, gift certificates, or store credit.

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