GoDaddy Help

Replace my POS device

Having a problem with your POS device? We can help! We’ve got troubleshooting to walk you through some common solutions and we can help set up an exchange if needed.

Step 1: Troubleshoot your device

If your device is having an issue, such as not turning on or not scanning cards, you may be able to troubleshoot and fix the issue on your own.

Here are some articles to resolve top troubleshooting issues.

GoDaddy Poynt Smart Terminal

GoDaddy Smart Terminal Flex

GoDaddy Poynt Card Reader

Step 2: Contact Customer Support

If you’ve gone through troubleshooting and something still isn’t working, your device may need to be replaced. Contact us for assistance with this process. Our GoDaddy Guides are here to help.

Note: The docking station and the GoDaddy Smart Terminal are sold as a single unit. If your docking station stops working, both items will need to be replaced.

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