Physical damage to the hardware
When you buy a device directly from GoDaddy, it comes with a one-year warranty against any defect in materials or workmanship. The warranty doesn’t cover physical damage to the unit. GoDaddy can’t exchange, repair or refund devices or accessories with signs of physical damage, abuse, tampering or hardware alterations.
This includes, but isn’t limited to:
- Dropping the device
- Fire or heat damage
- Liquid damage
- Disassembling the device
- Repairing the device
- “Tamper detected” error message
- Altering or otherwise tampering with the device in any way
For full details about your hardware warranty coverage, please review the Hardware Agreement.
Troubleshooting and replacement
Depending on the nature of your issue, there may be troubleshooting steps in our help center that can resolve the problem. Check out the troubleshooting articles for your device:
- Troubleshoot an issue with the Poynt Smart Terminal.
- Troubleshoot an issue with the Poynt Card Reader.