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    How do I cancel Auction membership?

    Hello,

    I have searched everywhere and there's no support on this service

    How do I cancel Auction membership?

     

    they keep charging and it's super annoying, just taking $ off my account,

    Please help

    1 ACCEPTED SOLUTION
    Chopper
    New

    I had trouble finding it also but I did eventually get it under ACCOUNT SETTINGS -> RENEWALS & BILLING, check the box and then Cancel Renewal at the top. Good luck!

    5 REPLIES 5
    Retired
    Not applicable

    Hi @MichaelPerez,

     

    Simple really, your auction membership must be under auto-renew...... cancel the auto-renew. 

     

     

    "I don't work here, just helping out when I can." Cat Very Happy

    Thanks, but where do I do that?

    I searched all around but did not find it.. can you guide me step by step? (the interface doesn't allow it and it seem intentional) 

    Retired
    Not applicable

    Hi @MichaelPerez,

     

    It should be listed under your products. Log in, go to products, find it and you should see that auto renew is on yes?

    Other than accessing your account I can't really advise any further as I can't work blind.......

     

    "I don't work here, just helping out when I can." Cat Very Happy

    Chopper
    New

    I had trouble finding it also but I did eventually get it under ACCOUNT SETTINGS -> RENEWALS & BILLING, check the box and then Cancel Renewal at the top. Good luck!

    Thanks to Chopper.

    I think it's a strategy by GoDaddy to stop you cancelling Auto-renewal.

    Whenever I have to cancel Auto-renewal I have to spend 15 minutes looking unsuccessfully at every possible spot it could be. Then I go to Google and luckily, the Community has answered the question.

    It doesn't say much for GoDaddy design but it does make them more money, the worse it is laid out.

    YES:

    After ACCOUNT SETTINGS -> RENEWALS & BILLING it was obvious.

     

    NO:

    Here's where NOT to go:

    MY PRODUCTS -> DOMAIN PRODUCTS -> Auction Membership -> Manage -> Settings (and don't waste time to look under the Payment tab)