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My Domain was suspended after renewal payment completed.

My Domain was suspended after renewal payment completed.
I got a call from GoDaddy support executive to renew my expiring domain. I requested him to email me the payment link, as I was busy at that point of time. He [removed] emailed me a link to which I made the payment. Lately it came to my notice that my domain is suspended, I called support team to confirm, they told me that I haven't renewed it on time and now I have to pay a penalty of INR- 3000 + renewal charges to get it activated. They don't agree to what I say, I have the email with the link sent by the support executive and payment confirmation of bank. Still they did nothing. Finally, I had to pay to activate my site.

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