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Site slow even though GTMetrix and PageSpeed Insights report it's okay

Loading certain image-heavy pages from our site can take minutes or time out (in FireFox with a cleared cache) from some regions in the US, including Seattle where I am.  This is a new problem in the past week or two, so increased traffic due to COVID may be the cause.

GTMetrix (76) and PageSpeed Insights (85%) both report these WP pages are reasonably fast but could be faster.

How can I best determine if this is GoDaddy's & their CDN problem, or perhaps certain internet providers?  Perhaps it's certain internet backbone (?) problems, or even ISPs delivering slow data.  Is this something TraceRt could help me with?

 

I'm posting here because although in the past, support from GoDaddy in the past has been GREAT, yesterday I spent HOURS waiting for ineffective help. 

 

1 ACCEPTED SOLUTION

I gave up on GoDaddy's infrastructure or support after another wasted two hours in a support chat.  

I just changed my DSN to Cloudflare. It was painless and took 20 minutes.

 

I left my Wordpress site on GoDaddy.

See this discussion: https://community.cloudflare.com/t/cloudflare-getting-started-with-godaddy-wordpress-site/25188/4 and the video it points to: https://www.urtech.ca/2018/07/solved-video-how-to-setup-Cloudflare-on-your-wordpress-site-in-5-minut...


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4 REPLIES 4

The same thing has been happening to me in Alabama and some of my clients in California for about a month now. If I switch to my mobile network, the pages load fine. I've already contacted support 7 or 8 times each with a different response ranging from "we're aware of the issue" and "reboot your modem" to "it's your ISP" and "there's no problem". There's something going wrong with the internet traffic routing to Scottsdale, AZ where Godaddy's servers are.

 

I duplicated an entire website to a Dreamhost server and there was no timeout issues.

 

This is the trace route to Godaddy's server in Scottsdale, AZ.

 

1 4 ms 4 ms 3 ms homeportal [192.168.1.254]
2 5 ms 10 ms 4 ms 172-10-56-1.lightspeed.moblal.sbcglobal.net [172.10.56.1]
3 * * * Request timed out.
4 183 ms 218 ms * 12.123.22.70
5 440 ms 22 ms 52 ms 12.122.141.233
6 36 ms 30 ms 22 ms 4.68.62.225
7 * 768 ms * ae-1-11.bear1.Washington111.Level3.net [4.69.210.177]
8 33 ms 33 ms 34 ms 4.15.136.122
9 34 ms 35 ms 36 ms ip-184-168-6-81.ip.secureserver.net [184.168.6.81]

Thanks, Darrell, for the confirmation that I'm not the only one experiencing this.

If anyone else reading this has similar reports, it might be helpful to hear your story.

I'm not sure at this point if it's worth hours of my time to try to get answers from GoDaddy. They don't seem to be able to even respond to messages in their chat app or phone call.  😞 

It may be time to start looking for another hosting company since our business can't afford this kind of failure on our site.
Tom

I gave up on GoDaddy's infrastructure or support after another wasted two hours in a support chat.  

I just changed my DSN to Cloudflare. It was painless and took 20 minutes.

 

I left my Wordpress site on GoDaddy.

See this discussion: https://community.cloudflare.com/t/cloudflare-getting-started-with-godaddy-wordpress-site/25188/4 and the video it points to: https://www.urtech.ca/2018/07/solved-video-how-to-setup-Cloudflare-on-your-wordpress-site-in-5-minut...


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Hi @TimFine ,

 

That is exactly what I did and it helped tremendously.  In fact, my sites are very fast now.  In addition, I use SMUSH from WPMUDEV with their image cdn --- works like a charm.  

 

Hope this helps,

James

Not Just Pretty Sites, Pretty Doggone Smart Sites