Your voice matters — and helps make GoDaddy better

Listening to customer feedback

You inspire us every day. Your ideas. Your passion. Your determination. We are committed to serving you and that means listening to your feedback. We’re evolving and improving to keep up with your needs. Here are some of the changes we’ve been making based on your feedback.

We’re getting you answers when and where you want them

GoDaddy Help How-To Videos
GoDaddy’s new How-To videos walk you through answers to your most-asked questions.

New-and-improved Online Help Center

Our new Online Help Site gets you answers fast. It’s easier to find what you’re looking for and we’ve revised Help articles to ensure they are up to date and easy to understand.

How-To video series

New, easy-to-understand How-To Videos walk you through answers to your most-asked questions.

GoDaddy Guide EricGo-to Guides

We introduced a new quality standard for GoDaddy Guides to help ensure customer satisfaction on every call.

We’re making our products better

GoDaddy Websites Marketing Site on Laptop

More flexible website builder

You told us you needed a more flexible website builder, so we added new designer-templates, customizable themes, online appointment booking, sync with Amazon, eBay and Etsy and more.

Easier-to-use products

You pointed out specific changes we could do to make it easier for you to use our products. We improved them, implementing changes that increase network performance speed, streamline the SSL setup process that makes your website safe for customers, and reduce the number of steps to set up your Professional Email.

Clear next steps

You asked, “What do I do now?” so we added recommended next steps in our emails, products and on our website to help guide you along the way.

We’re working to earn your trust and respect

Female GoDaddy Employee
GoDaddy champions women in technology, reporting diversity and salary data.

New GoDaddy Trust Center

We take your privacy seriously. The new GoDaddy Trust Center showcases our principles and policies for protecting your privacy and safeguarding your data.

Masking your contact info from spammers

To reduce third-party spam, we’re automatically hiding your email address and phone number in the domain registration WHOIS database. (It’s like the DMV for domain names.)

Family-friendly ads

We’re creating ads your mother would approve of.

Championing women in tech

We’re a champion for women in technology, reporting diversity and salary data, and ensuring we’re transparent and publicly accountable.

We’re walking the walk

Starting in 2019, employee bonuses, including our CEO, are tied to how likely customers are to recommend GoDaddy.

Stay tuned and stay in touch — we’re just getting started. Keep sharing your feedback to let us know how we can improve. Your voice fuels our dedication to improving the GoDaddy customer experience.

Image by: israel palacio on Unsplash

Laura Messerschmitt
Laura Messerschmitt is the Vice President of Customer Experience for GoDaddy. She’s been at GoDaddy for 8 years and was formerly the Vice President of Social Media and Advocacy. Prior to working at GoDaddy, Laura ran marketing for the Sequoia Capital backed startup, Outright. At Intuit, she lead product marketing for QuickBooks and established Intuit’s small business presence in social media. She won a Forrester Groundswell Award for her efforts and was a two-time finalist for the Marketers That Matter award. Laura has her MBA from Stanford University Graduate School of Business (GSB) and graduated Summa Cum Laude from UCLA with a degree in Mathematics.