GoDaddy Payments Help

Invoicing in GoDaddy Payments

Note: Invoicing is a new capability now available in beta to all users with GoDaddy Payments. You can expect to see new functionality and changes as we gather feedback and work to provide you with the best experience.

Invoicing in Dashboard allows you to create and send invoices to your customers so you can get paid for your goods and services. You can set up recurring invoices, cancel invoices, add payments for fulfilled invoices, send reminders to your customers and more. Select a task to learn how it's done:

View my invoices

Access all your existing and draft invoices and see an overview of each invoice category:

  1. Go to the Dashboard where you manage your Payments account (use your GoDaddy username and password).
  2. Select Invoicing from the left-hand menu. Under All Invoices, you will be able to see all the invoices for your business. Under Recurring Series, you will be able to see all current recurring series (the individual invoices in these series can be viewed in All Invoices). An overview of your invoices is provided:
    • Paid: The total value of invoices paid over the last 30 days.
    • Sent: The total value of invoices sent, that have not yet been paid, over the last 30 days. This does not include overdue invoices.
    • Past Due: The total value of overdue invoices from the last 30 days.
    • Drafts: The total value of draft invoices that have been created.
    The number of invoices in each category is indicated in parentheses.
  3. When looking for a specific invoice, you can enter invoice details (customer, ID, due date, summary, amount or status) in the Search field, specify a date, and filter by invoice status. Select Search after specifying your desired filters.

Create an invoice

Create new individual or recurring invoices:

  1. Go to the Dashboard where you manage your Payments account (use your GoDaddy username and password).
  2. Select Invoicing from the left-hand menu, then select Create Invoice.
  3. Under Customers, select a customer from the list. To add a new customer, select New Customer and enter their details into the required First Name, Last Name and Email address fields (your customer will receive the invoice via email). Select Save.
  4. Under Payment Details, add a product by filling out the Item Name, Quantity and Price fields. To enter more products, select Add Item.
  5. If you need to add taxes or discounts, fill out the Discount and Tax fields. Discounts can be added in either percentage or dollar values, but taxes can only be added as percentage values.
  6. Next to Repeat, select your desired invoice cadence. For standalone invoices, select when you want the invoice to be sent and when it is due. For repeated invoices, you can specify start and end dates.
  7. If your customer has previously saved a card, you can select the card or another payment option under Invoice Method.
  8. Under Additional Details, enter a summary in the Invoice Summary field (this is required). You can also specify an Invoice ID or add an additional message to your customers in the Customer Message field.

Add customers to store

Add customers to your store for easy access later when you create invoices:

  1. Go to the Dashboard where you manage your Payments account (use your GoDaddy username and password).
  2. Select Customers from the left-hand menu.
  3. Select Add Customers, then select how you’d like to add them. Complete the relevant fields for that method:
    • Add manually, one by one: Enter customer details in the Email, Phone, First Name and Last Name fields. If you’d like to add more customers, select Add and repeat the process. Once you’re done adding customers, select Add and Close.
    • Upload a .csv file: Drag and drop the .csv file in the provided field or select Upload from your device and choose the correct file. Select Import File.
    • Copy and paste an existing list: Copy and paste a list of email addresses into the provided field. The email addresses must be separated by a comma, semi-colon, or space. Select Add and Close.

Cancel an invoice

You can cancel invoices that you no longer need. Note that canceled invoices cannot be paid by customers – if you’ve made an error in an invoice, cancel it and then create a new invoice.

  1. Go to the Dashboard where you manage your Payments account (use your GoDaddy username and password).
  2. Select Invoicing from the left-hand menu.
  3. Locate the invoice you want to cancel and select Cancel Invoice from the menu menu.
  4. Select Confirm.

Add payments for invoices that have been fulfilled

You can process payments from a card on file, charge a new card, or record an external payment (cash, check, other):

  1. Go to the Dashboard where you manage your Payments account (use your GoDaddy username and password).
  2. Select Invoicing from the left-hand menu.
  3. Locate the invoice you want to add a payment for and select Add Payment from the menu menu.
  4. Select the payment method under Method and fill out any additional details. If your customer previously saved a card, you will be able to select it here.
  5. Note: Partial payments are not currently accepted for invoices – the total amount must be paid in full.
  6. Select Charge. If the payment is via card, a receipt will be automatically sent. If you want to send a receipt for other payment methods (such as cash or check), select the Send receipt to client checkbox.

How can customers pay invoices?

When you create and send out an invoice, your customers will receive an email with a link to the invoice. They will be able to pay the invoice online via credit or debit card. For external payment methods such as cash or check, you will have to mark the invoice as paid manually.

To pay an invoice via card, your customers should:

  1. Select the link to the invoice.
  2. Under Payment, enter their card information, then select Pay. They will be able to save their card for future payments by selecting Save my card for future payments. If they save their card, you will be able to charge it when creating and sending out invoices.

You can link customers to invoices:

  1. Go to the Dashboard where you manage your Payments account (use your GoDaddy username and password).
  2. Select Invoicing from the left-hand menu.
  3. Locate the invoice you want a link for and select Get Link from the menu menu.
  4. Once you see the Copied Clipboard banner, the link has been copied to your keyboard. Paste it where you want to share the link.

Send invoice reminders

Two email reminders are automatically sent to customers with overdue invoices. These reminders are sent 3 days and 7 days after the invoice is due. You can also manually send invoice reminders to customers:

  1. Go to the Dashboard where you manage your Payments account (use your GoDaddy username and password).
  2. Select Invoicing from the left-hand menu.
  3. Locate the invoice you want to send a reminder for and select Send Reminder from the menu menu.
  4. If you want to add a note to your reminder, enter it in the field.
  5. Select Send. Your customer will receive an email with the invoice reminder.

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