Invoicing in GoDaddy Payments

Create and send invoices that your customers use to pay for your goods and services. When you send an invoice, your customers will receive an email with a link to an online portal where they submit payment. They can pay with Apple Pay, Google Pay, credit cards and ACH.

GoDaddy Payments lets you set up recurring invoices with an option for your customers to save their card details for automated payments. Also, you can cancel invoices, add payments for fulfilled invoices, send reminders to your customers and more. We send automatic reminders 3 and 7 days before and after the due date to help you get paid. Check out our competitive fees per transaction.

• Create an invoice
• View my invoices
• Configure invoice settings
• Add customers to store
• Cancel an invoice
• Add payments for invoices that have been fulfilled
• How can customers pay invoices?
• Sharing your invoice
• Printing your invoices
• Send invoice reminders

Create an invoice

Create one-time or recurring invoices. To see what your invoice looks like while you're still creating it, select View Preview at the bottom-right corner.

1. Sign in to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing, then select Create Invoice.
3. Under Customer, type the customer's name, email address, or phone number, and then select it.
   • To add a new customer:
     1. Select Add New Customer, then enter their First Name (required).
     2. Fill in the optional fields if you like.
     3. If you want to enter their billing address, select Billing Address, then fill in the fields.
     4. When you're done, select Save.
4. Under Invoice Items, add products and any applicable taxes or discounts:
   • Add the Item Name, Quantity and Price for each item in the invoice. To enter more products, select Add Item.
   • Add a Discount, Tax, Fee or Note to an individual item, next to that item, select Edit line item.
     • After you name them in the corresponding field, add discounts, taxes and fees as either a Percent or a dollar Amount.
     • If you use the Amount option, it will be multiplied by the item quantity.
     • If you want discounts and fees to be applied to the amount after taxes, clear the Pre-tax checkbox.
     • Notes will be visible to your customers when they receive the invoice.
   • To add a Discount, Fee or Tax to all items listed in that invoice, in the Subtotal section on the right side, select the corresponding link, enter a unique name and then enter the adjustment as either a Percent or a dollar Amount. If you want discounts and fees to be applied to the amount after taxes, clear the Pre-tax checkbox.
5. Under Invoice Schedule, select whether you want the invoice sent repeatedly, when it should be sent, and when payment is due.
   • For one-time invoices, select when you want the invoice to be sent and when it is due.
   • For recurring invoices, here's how to adjust your options.
6. Under Share Options, you can request payment from the customer or charge the saved payment method.
   • If you select Request payment from customer, you can choose to share the invoice automatically via email or text (here you can edit the email or phone number), or to share the link manually.
     • If you share the invoice automatically, you can select Add Additional Recipient to add up to five additional recipients by entering their email address or phone number. All recipients will receive automated reminders 7 and 3 days before the due date, and 3 and 7 days after the due date (only if the invoice is not paid).
     • If you choose to Manually share link, once the invoice is created, you’ll have to follow these steps to share your invoice.
   • You'll have to save a credit card for that customer before you can select Charge saved payment method now. Then, below Select Payment Method, you should select the credit card you want to charge. The selected card will be charged on the date when you send the invoice.
7. Under Payment Methods, select the payment options to be included on the pay link. You can choose credit/debit card (includes Google Pay and Apple Pay) and/or ACH Bank Transfer.
   Note: Learn more about transaction fees associated with GoDaddy Payments. If you upgrade your plan to Invoicing and Pay Links Plus, you'll enjoy the lower fees for ACH transactions with a $10 fee cap. If you have Rate Saver enabled, surcharges will be applied to credit card transactions.
8. Under Additional Details, enter a summary in the Invoice Summary field (this is required). This summary will be visible to customers and displayed in your list of invoices. You can specify an Invoice ID, add a message to your customers in the Customer Message field, and upload attachments in different formats (images, videos, PDFs, Word, Excel, and PowerPoint files).
9. Under Advanced Settings, you can enable or disable the following options:
   • Ask customer to add notes—When enabled, it adds an additional field to the invoice checkout where your customer can leave notes, which will show up on the order. You can make this field required or optional.
   • Ask customer to add a tip—When enabled, it adds a tip option to the checkout page.
   • Collect customer's address—When enabled, this option allows you to request your customers' billing and shipping addresses when they make their payment.
10. Select Send Invoice.
    • If you don't want to send the invoice immediately, select Save as Draft and have it saved to your list of invoices marked as draft.

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View my invoices

Access all your existing and draft invoices and see an overview of each invoice category:

1. Sign in to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Select All Invoices to see every invoice for your business, or select Recurring Series to see all current recurring invoice series. (Individual invoices in these series appear under All Invoices).
4. An overview of your invoices is provided. The number of invoices in each category is indicated in parentheses.
   • Paid: The total value of invoices paid over the last 30 days.
   • Sent: The total value of all sent invoices that have not yet been paid. This does not include overdue invoices.
   • Past Due: The total value of all overdue invoices.
   • Drafts: The total value of draft invoices that have been created.
5. To find a specific invoice, enter the invoice details (Invoice ID, Customer or Summary text), Date, and the invoice Status. Select Search. All invoices matching your filter will appear in the list.

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Configure invoice settings

Customize your invoice branding, connect a business domain, and add an email address for invoices and digital receipts. (Invoicing and Pay Links Plus plan required)

1. Sign in to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Select Settings in the upper-right corner to adjust any of the following options:
   • Connect a domain to create a customized subdomain that your customers can use for invoice payments. The connected domain is also applied to Online Pay Links you create.
   • Under Receipt and Invoice Send Email, add a branded email address. Your customers will receive digital receipts, pay link receipts and invoices from this email address. (If it’s the first time adding an email address, you’ll receive an email with a link to complete verification.)
   • In the Theme & Styles section, you can choose a color palette, enter your display name (the store name that will also appear on other related features, like your GoDaddy Payments Dashboard and Online Pay Links), upload your logo, make changes to the header layout (logo height and location), and select whether you want to show your display name on invoices or not.
   All the design changes will be reflected in the preview on the right.
4. When you make the desired adjustments, select Save.
5. Select Receipt Settings if you want to configure your standard receipt options, like the store hours and contact info that displays on the receipt.

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Add customers to store

Add customers to your store for easy access later when you create invoices:

1. Sign in to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Customers.
3. Select Add Customers, then select how you’d like to add them. Complete the relevant fields for that method:
   • Add manually, one by one: Enter customer details in the Email, Phone, First Name and Last Name fields. If you’d like to add more customers, select Add and repeat the process. Once you’re done adding customers, select Add and Close.
   • Upload a .csv file: Use the .csv file in the provided field or select Upload from your device and choose the correct file. Select Import File.
   • Copy and paste an existing list: Copy and paste a list of email addresses into the provided field. The email addresses must be separated by a comma, semi-colon, or space. Select Add and Close.

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Cancel an invoice

You can cancel invoices that you no longer need. Note that canceled invoices cannot be paid by customers – if you’ve made an error in an invoice, cancel it and then create a new invoice.

1. Sign in to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Locate the invoice you want to cancel and select Cancel Invoice from the Menu.
4. Select Confirm.

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Add payments for fulfilled invoices

You can process payments from a card on file, charge a new card, or record an external payment (cash, check, other):

1. Sign in to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Locate the invoice you want to add a payment for and select Add Payment from the Menu.
4. Under Method, select the payment method and fill out any additional details. If your customer previously saved a card, you will be able to select it here.
Note: Partial payments are not currently accepted for invoices – the total amount must be paid in full. Also, ACH bank transfers can't be initiated from this page.
5. Select Charge. If the payment is via card, a receipt will be automatically sent. If you want to send a receipt for other payment methods (such as cash or check), select the Send receipt to client checkbox.

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How can customers pay invoices?

When you create and send out an invoice, your customers will receive an email with a link to the invoice. They will be able to pay the invoice online via credit or debit card, Apple Pay or Google Pay or using ACH bank transfer. For external payment methods such as cash or check, you will have to mark the invoice as paid manually.

To pay an invoice, your customers should:

1. Select the link to the invoice.
2. On the right-side section, under PAYMENT, choose the option they want to use:
   • To pay with credit or with debit card they should select Credit or Debit Card, enter their card information, then select Pay. They will be able to save their card for future payments by selecting Save my card for future payments. If they save their card, you will be able to charge it when creating and sending out invoices.
   • To pay with ACH bank transfer, they should select ACH, enter all the requested information (including routing number and account number), then select Pay.
   • To use Apple Pay or Google Pay, they should select the corresponding option at the top-right side and follow the steps.

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Sharing your invoice

Here's how you can share the invoice with your customers.

1. Sign in to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Locate the invoice you want to share and select Share Link from the Menu. Then choose one of the following options:
   • Copy Link to copy the link to the invoice.
   • Send link to send the link via email or text.
   • If you select the icon next to Download PDF, the invoice will be downloaded to your local computer.
   • If you select the icon next to Download QR Code, a QR code your customer can use to pay the invoice will be downloaded to your local computer.

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Printing your invoices

If you or your customers need a physical copy of the invoice, it can be downloaded to a local computer in a PDF format and printed out. To download a PDF copy of your invoice, select Share Link from the Menu, then select the icon next to Download PDF.

Customers can download a PDF copy of the invoice from the checkout page.

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Send invoice reminders

Two email reminders are automatically sent to customers with overdue invoices. These reminders are sent 7 and 3 days before the invoice is due, and 3 days and 7 days after the invoice is due (only if the invoice is not paid). You can also manually send invoice reminders to customers:

1. Sign in to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Locate the invoice you want to send a reminder for and select Send Reminder from the Menu.
4. If you want to add a note to your reminder, enter it in the field.
5. Select Send. Your customer will receive an email with the invoice reminder.

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More info

• View my transactions.
• View your payouts.
• Connect to my bank account to begin receiving payouts.