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    E-Mail not delivered to outlook/hotmail destinataries

    I'm using the Workspace E-Mail account (info@*******.com).

    My web hosting plan is a Plesk Shared hosting.

    Followed this instructions to send the e-mail from the app: https://www.godaddy.com/help/send-email-using-systemnetmail-19291

     

    The problem is that the mails that the app sends are very rarely delivered to hotmail/outlook, apparently I can send 1 mail per day, but not sure if is a coincidence (the app is simplified to test purposes, I have a test action that the only thing does is send the mail and ensure to catch and show any error). No error is thrown. Obviously I checked the spam folder and rules on the destination.

     

    But I configured that same account (info@*******.com) on desktop client (thunderbird) following the configuration instructions on the workspaces console. And using that client the mail delivers almost instantly and without any limit/problem to outlook/hotmail.

     

    What is happening? the only difference is the SMTP server used in both cases, but inside the app I cannot use the same SMTP server that on desktop client because it rejecting to connect to it from the hosted app (apparently a intentional restriction).

     

    What can I do to solve this?

    1 REPLY 1
    Helper V
    Helper V

    Re: E-Mail not delivered to outlook/hotmail destinataries

    @KirillBorounov,

     

    Please call GoDaddy support team and they will certainly help you...

     

    Thank you

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA