Plesk Hosting by Godaddy
Hey GoDaddy, I am having an issue with a theme that I have been trying to upload. It's a premium theme which is available for reuse. When I upload the theme it's fine, but then the theme installation doesn't happen instead I am getting a 500 internal server error. Also tried uploading the theme folder directly via FTP and then tried to activate the theme in wp-admin dashboard but then the entire site was shwoing 500 internal server error. What could be the issue?
Thank you for posting. I'm sorry you're having trouble with your theme. It sounds like it's not agreeing with something on your hosting account. The best way to find out what's going on with Plesk is to enable detailed errors to see what the underlying verbiage is for the 500 error. Once you've done that, you'll see where the error is occurring. If you need further help with this, reach out to our support team.