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    Cancelled GoCentral trial and cannot access website now

    Hi!

     

    I am not able to access my website now after cancelling GoCentral. Can anyone assist?

    2 ACCEPTED SOLUTIONS

    Accepted Solutions
    Highlighted
    Super User I
    Super User I
    Solution

    Re: Cancelled GoCentral trial and cannot access website now

    Hey there @thinkroyally,

     

    If you cancelled the trial, that means you cancelled the product. You have to have the product activated or paid for in order to use it. 

     

    Purchase a new GoCentral package or get another free trial, rebuild your website (because it's gone now unless you want to pay for a restore fee), and pay for the product subscription when it's due.

     

    Hope that helps!



    I am a GoDaddy End User - Just Like You
    * Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

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    Highlighted
    Super User I Super User I
    Super User I
    Solution

    Re: Cancelled GoCentral trial and cannot access website now

    Many products can be canceled for a refund within a set time.  Note you would not be able to use a product after it's canceled.  Check the refund policy for the time frame with the product in question.

    https://www.godaddy.com/agreements/showdoc?pageid=19963&prog_id=PROG_ID

    View solution in original post

    5 REPLIES 5
    Highlighted
    Super User I
    Super User I
    Solution

    Re: Cancelled GoCentral trial and cannot access website now

    Hey there @thinkroyally,

     

    If you cancelled the trial, that means you cancelled the product. You have to have the product activated or paid for in order to use it. 

     

    Purchase a new GoCentral package or get another free trial, rebuild your website (because it's gone now unless you want to pay for a restore fee), and pay for the product subscription when it's due.

     

    Hope that helps!



    I am a GoDaddy End User - Just Like You
    * Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community


    View solution in original post

    Highlighted

    Re: Cancelled GoCentral trial and cannot access website now

    Thanks so much!

    Highlighted
    Super User I
    Super User I

    Re: Cancelled GoCentral trial and cannot access website now

    You're very welcome!



    I am a GoDaddy End User - Just Like You
    * Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community


    Highlighted

    Re: Cancelled GoCentral trial and cannot access website now

    greate job work .com 

    can i cancel

    Highlighted
    Super User I Super User I
    Super User I
    Solution

    Re: Cancelled GoCentral trial and cannot access website now

    Many products can be canceled for a refund within a set time.  Note you would not be able to use a product after it's canceled.  Check the refund policy for the time frame with the product in question.

    https://www.godaddy.com/agreements/showdoc?pageid=19963&prog_id=PROG_ID

    View solution in original post