This year, GoDaddy launched Airo Care as part of the broader GoDaddy Airo experience. GoDaddy Airo Care is GoDaddy's unified AI-powered support capability for both chat and voice, designed to understand what the customer is trying to accomplish and provide the right help without making them figure out the next step on their own.
In 2026 to date, customers have engaged with Airo Care 1.9 million times, and Airo Care has resolved nearly one million customer contacts without requiring a human Guide to step in.
Airo Care now handles roughly one in every eight customer needs. That impact is supported by almost 100 production agentic actions that help customers diagnose problems and take steps toward resolution.
Customers often bring several needs into one conversation. Airo Care may resolve many of them directly before the customer asks for a Guide or another issue requires human expertise and empathy. Bringing a Guide into the experience is part of how Airo Care helps customers reach a complete resolution.
Customers come to GoDaddy to build and grow, and support should help them keep moving. Airo Care does more than point customers to an answer. It understands the issue, takes action when it can, and brings in a Guide with the right context when human expertise matters.Jordan Meyerowitz, Director Care Product Management, GoDaddy
Support that takes action
During a recent Airo Care voice interaction, a customer called after accidentally changing the DNS configuration for a domain and taking their website offline.
Airo Care identified the affected domain and diagnosed two missing records: the A record and the WWW record. It restored the correct records in real time while preserving the customer's existing Google email records.
The customer confirmed that the website was back online before the call ended. The issue was resolved without transferring the call to a human Guide.
That interaction is one example of Airo Care's 100 production agentic actions. Current capabilities help customers with domain setup, management, expiration, and troubleshooting. They also support DNS troubleshooting, email setup and management, and Microsoft 365 and email authentication.
Many more agentic capabilities are on the way, expanding the range of issues Airo Care can help resolve.
Human expertise without starting over
A customer may prefer to speak with a person, or an issue may call for deeper expertise and judgment. Airo Care can bring a human Guide into both its chat and voice experiences while preserving the relevant context.
In chat, the Guide joins the same chat experience and receives a summary of what happened between the customer and Airo Care. The customer can continue the conversation without having to explain the entire issue again.
In voice, Airo Care transfers the call to a Guide and shares the context from the conversation. The Guide can begin with an understanding of what the customer needs and what has already taken place.
Guides serve as targeted specialists for complex resolutions, consequential decisions, consultative growth conversations, and AI oversight. This directs human expertise toward the interactions where it adds the most value, while Airo Care resolves many other customer needs directly.
Building what comes next
GoDaddy is developing more agentic capabilities that will allow Airo Care to address a broader range of customer needs.
One recent example is the addition of Airo Care to GoDaddy Airo AI Builder. A customer building a website may encounter a problem with a domain, DNS, email, or another GoDaddy product. Customers can share these blocking issues directly in their Airo AI Builder conversation, where Airo Care can diagnose the cause and help resolve it so they can continue building.
The goal is support that arrives with the right context when the customer needs it. GoDaddy will continue improving Airo Care based on customer needs, resolution outcomes, and Guide oversight.
As Airo Care's agentic capabilities grow, more customers will be able to resolve issues when they arise and return to building their businesses.
