Man making a phone call

The complete guide to business phone numbers

5 min read
Jennifer Lin

Your business phone number says a lot about you. It's one of the main ways you interact with customers and a big part of your first impression. With the right phone number, you inspire trust, encourage conversations, and show customers just how professional your small business really is, before a conversation even occurs.

But every small business is unique. The right business phone number is the one that meets your company's specific requirements. With so many options, how do you choose?

We've created this guide to help you understand the different types of phone numbers available, their attributes, and how to find the right one for you.

Why you need a dedicated business phone number

With the right business phone number, separating your business and personal conversations and keeping yourself organized is easy. It allows you to support customers more effectively, helps you achieve work/life balance, and leaves a professional impression.

Why you need a separate phone number for sales

In many cases, a sales call is the first real contact you have with potential customers. With a separate phone number for these calls, you're setting yourself up to make a great first impression. It's simple to keep track of every customer interaction and maintain separation between business calls and personal ones.

What is a virtual phone number, and why do I need one?

As a small-business owner, you're always on the move. A virtual phone number provides flexibility to handle business calls whenever it's convenient for you. And because that number isn't tied to a single phone, you can move it between devices when necessary.

What is a toll-free number, and why does my business need one?

Toll-free numbers have historical significance. Customers recognize the 800 prefix and immediately associate it with a legitimate and credible business. That boosts trust in your brand before customers even pick up the phone. You also show potential customers that your business has a national presence.

How to get a business phone number

Your business phone number influences how customers perceive your brand. To choose the right one, not only do you need to know which features would be most helpful, but you also need to understand how different phone numbers affect the customer experience.

How to get an 800 number for your small business

An 800 number is one of the most recognizable toll-free-number prefixes. While all toll-free numbers have a positive impact on the customer experience, this one is by far the most powerful. Because 800 numbers aren't tied to a specific geographic location, your business has an instant national presence. Plus, you signal to potential customers that they're talking with an established brand.

How to get a local phone number for your business

Local numbers help you tap into a community. When your small business services a single city or town, this number shows that you are a part of their neighborhood, too. By adding a secondary, local phone number to your existing phone, you can maintain a connection to your neighbors while keeping private and business communication separate.

How to choose the right business phone system

When you know how different phone numbers affect your small business, it's easy to pick the best one. The right platform helps you run your business efficiently and streamlines communication with your customers.

4 ways to set up a cheap business phone line

Running a company is expensive, so finding the most cost-effective options is often essential. While the draw of a free service might be enticing, paid services are typically more reliable. The best option you have is an app that provides a second phone line. The good news? It's doesn't cost as much as you might expect.

How to identify a great small business phone system

Finding the right tools for your small business is daunting. There are a lot of options on the market, and you must evaluate each one to make sure it solves the right problems or offers the right benefits. Use the decision-making process outlined in this article to help choose the right phone system for your small business.

How to get a business phone number: 3 options for the always-on entrepreneur

The wrong business phone number can negatively affect customers' perception of your brand. Finding an affordable and sustainable solution for your small business requires an understanding of how different services impact not only your customers but your own experience as well.

Get a business phone number with SmartLine

With SmartLine, you can choose a local or toll-free number that meets the needs of your small business. Each has features that help you streamline communication with customers, look professional, and stay organized.

  • Choose a toll-free or local U.S. phone number.
  • Separate business calls from personal calls.
  • Set a customized voicemail greeting.
  • Set business hours to maintain a better work/life balance.
  • Get voicemail on the go with automatic transcriptions.

Start a free trial today to get your business phone number from SmartLine.