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    My website has diappeared! Please help.

    Hi,

     

    I have an author website hosted by Godaddy, and built using Wordpress. I tried to open my website - andrewsalomon.com - but it has disappeared completely - there's just a blank white screen. Even when I go to the page where I would log in to edit my site: http://andrewsalomon.com/wp-admin/ it's the same - a blank, white screen. I have not made any changes to my website for months. 

     

    I've contacted Wordpress but they give me this message:

    'That website uses the standalone version of WordPress.org and is hosted by godaddy.com. For support, see https://wordpress.org/support/' - I'm not sure what this means.

     

    I have no idea what to do next. Please help, I spent an enormous amount of time and effort to build my site. My Godaddy account is paid and only up for renewal next year. 

     

    Thank you

    Andrew 

     

     

    2 REPLIES 2
    Helper II
    Solution

    Re: My website has diappeared! Please help.

    Looks like a problem with your hosting.

     

    Open a ticket with GoDaddy support.

     

    You can also debug this yourself.

     

    1) ftp into your site

     

    2) Add the following to your wp-config.php file

     

    define('WP_DEBUG',         true);

    define('WP_DEBUG_DISPLAY', false);

     

    3) Visit your site (to generate + log errors)

     

    4) Using ftp, download your debug.log file

     

    You'll likely see some odd error.

     

    Also, download + analyze your .htaccess file for any oddities.

     

    What's super odd about your site is normally white pages occur because of PHP Fatals, which in turn raise an Apache 500 error.

     

    Your site gives back a 200 (success) + a white page.

     

    This means your debug.log file will likely provide info you require.

    Re: My website has diappeared! Please help.

    Thank you very much for your reply and your advice, David, I'll give that a try.