thank you email

Email templates: Thank you emails

4 min read
Carlin Gibbs

Saying “thank you” is a great way to show your clients appreciation. Sometimes, working with clients might not always be that easy, but being able to thank them is something that can help build and maintain the relationship.

It can ensure they know they made the right choice by picking you.

Here are some of the various scenarios where you might send clients a thank you note:

  • Sending content over content for their website
  • Recognizing them for their business or support
  • After the purchase or upgrade a product
  • Hitting certain milestones with their project
  • When they provide feedback or a review

Use these free email templates for saying thank you to your clients

These are just some of the ways that we can thank clients. Imagine when you are in a store and the associate thanks you for your business — it builds a relationship or loyalty. With these email templates, you can show clients you appreciate them and help build that same loyalty.

Email thanking them for sending website content


Thank you for sending over the content needed to help build your website! As you know, building great websites is no easy task without clients such as yourselves being able to provide content.

As they say, teamwork makes the dream work. Promptly getting content allows us to finish your website in the timeline we have discussed.

I will continue to update you as we progress with the project, but again, thank you for your help in getting the content required. We truly appreciate it.


Email thanking them for their business


I hope that you have been well and you’re enjoying your new website; it sure looks fantastic.

I just wanted to say thank you for your business and continued support. Without great clients such as yourselves, I wouldn’t be able to build great websites.

I pride myself on being able to deliver results, and hope that I have delivered for you and your business.

Again, thank you and I hope to continue deliver most successful projects throughout our business partnership.


Email thanking a client for their purchase or upgrade


Thank you for your purchase. We strive to deliver the best to our clients.

We will be implementing your purchase soon so that you stand out from the rest. Should you have any questions or concerns in the meantime, feel free to reach out so that we can assist you as soon as possible.

We hope you are ready to see your new product on your website soon.


Email for a customer hitting a milestone or completed project 


Congratulations! We are in the final stages. We wanted to thank you for being so prompt and providing feedback to help continue the progress of your project.

The next stage of the project is making sure you’re happy with the final product before we have your site go live! We will be in touch with you soon to set up this call to finalize the website.

Thanks again,

Email thanking a client for their feedback 


I just wanted to reach out and say thank you for providing me with your feedback. I appreciate you taking the time out of your busy schedule. As you know, feedback is crucial to help learn, grow and make changes to improve our services.

I look forward to being able to implement your feedback into future services. If you would like to provide any additional feedback, feel free to reach out.

Again, thank you for your feedback.


Note: For more tips on feedback, we have this handy email template for asking for feedback.

Further tips

Remember, when you thank clients, don’t be afraid to get personal but don’t go too overboard —otherwise it can come across the wrong way. Try to follow the email templates above in keeping them short and to the point.

Being able to show customers that they matter, and you appreciate them may help in ensuring their return business or even a referral to another client. After all, a simple gesture like saying “thank you” can go a long way.

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